Terms and Conditions

Welcome to The Cup Store! These Terms and Conditions (“Terms”) govern your purchase and use of our products and services. By placing an order with us, you agree to these Terms in full. Please read them carefully.

1. Orders and Production

Once you place an order, it enters our production queue. Please ensure all details—including artwork proofs—are reviewed carefully before approval, as production cannot be stopped after approval.

• We require your approval on all proofs before printing.
• Production timelines generally range from 7 to 10 business days after proof approval.
• Custom orders cannot be modified or cancelled after production starts.

2. Pricing and Payment

All prices are listed in CAD and are subject to change without notice. Payment must be made in full before production begins. We accept major credit cards and approved payment methods through our website.

3. Returns, Refunds, and Cancellations

Due to the custom nature of our products, all sales are final once production starts. We do not accept returns or issue refunds on custom printed items.

Restocking/Cancellation Fee: A $25 fee applies to cancellations made after order placement but before production begins. This fee covers restocking and administrative costs.

• Orders cancelled after production begins are non-refundable.
• Blank (non-custom) item orders can be cancelled within 24 hours of placement without a fee.

To request a cancellation, please contact us immediately at info@thecupstore.com or call 1-866-641-5900.

4. Shipping and Delivery

We ship products using trusted carriers. Shipping times vary depending on destination and carrier. Once orders leave our facility, we are not responsible for delays caused by the carrier.

• Please inspect your order upon delivery.
• Report any damages or missing items within 5 days to be eligible for claims.

5. Custom Artwork and Intellectual Property

Customers must provide all artwork and designs for print approval. You certify that you own or have rights to use all artwork submitted.

The Cup Store reserves the right to refuse any artwork that is offensive, illegal, or violates copyrights or trademarks.

6. Liability

The Cup Store is not liable for any damages arising from the use of our products beyond the purchase price. We are not responsible for indirect, incidental, or consequential damages.

7. Privacy

Your information is collected and used in accordance with our Privacy Policy.

8. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on our website and become effective immediately.

9. Contact Us

If you have questions or concerns about your order or these Terms, please contact our Customer Service team:

• Email: info@thecupstore.com
• Phone: 1-866-641-5900

10. Order Cancellations

Orders may be cancelled only if they have not yet entered production. Approved cancellations are subject to a $25 cancellation fee, which serves as a restocking and administrative charge. This fee will be deducted from any applicable refund.

Please note:

• Once an art proof has been approved and production has begun, the order cannot be cancelled or refunded.
• For blank item orders, cancellations must be requested within 24 hours of order placement.

To request a cancellation, contact our Customer Service team at info@thecupstore.com or call 1-866-641-5900 as soon as possible.

11. Chargebacks and Payment Disputes

11.1 Contact Us First

If you experience any issues with your order, including shipping delays, product defects, or billing concerns, we ask that you contact our Customer Service team directly before initiating a chargeback or payment dispute. Most concerns can be quickly and amicably resolved.

11.2 Unauthorized Chargebacks

Filing a chargeback without first reaching out to The Cup Store may be considered a breach of our Terms and Conditions. We reserve the right to dispute any chargeback that we believe is made fraudulently, in bad faith, or outside the scope of our return and refund policy.

11.3 Documentation and Proof

In the event of a chargeback, The Cup Store will provide the payment processor with all necessary documentation to prove:

• Delivery of goods or services
• Customer approval of proofs and production
• Our return/refund/claims policy
• Communication history with the customer

11.4 Account Suspension

We reserve the right to suspend or close accounts of customers who abuse the chargeback process. This includes excessive or unjustified chargebacks that result in disruption to our service.

11.5 Fraudulent Activity

Any attempt to fraudulently dispute a valid charge (i.e., after product delivery and proof approval) will be reported to the relevant authorities and may result in legal action.