Store Policies

Ordering Online

Ordering Online with us is safe and secure! We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise. Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return/Refund Policy

Must be associated with a claim made within 5 days of receipt of merchandise. A 25% restocking fee may apply. All returns MUST be pre-approved by The Cup Store. In some cases samples of damaged or defective merchandise will be requested. Shipping will be at the sender’s expense. All returns will only be accepted in their original packaging. Additional details may apply. Please contact Customer Service for more information on our return policy.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.


Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.


If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.